Returns & refunds
For hygiene and food-safety reasons, food products cannot be taken back once delivered, except if the product arrives damaged or in the event of an error on our part.
Damaged parcel or picking error: contact us promptly with photos; we will reship or refund.
Refused or unclaimed parcel: if a parcel is refused (for example to avoid paying customs charges) or left unclaimed, it is returned to us in Japan. In that case, only the value of the products (excluding shipping) can be refunded as store credit, provided the parcel returns to us in good condition. Shipping fees are not refunded.
Error on our part (for example an address we entered incorrectly): reshipping is free.
For any request, contact our customer service via the Contact page.